Privacy Policy for Homispace

Homispace is a brand owned and managed by Homispace Interiors, having its registered office at Hari Om Tower, Second Floor, Vaishali Nagar, Jaipur 302021 (“Homispace”). Homispace provides interior services through its Website www.Homispace.com and mobile application (“App”) and such other electronic device(s).

At Homispace, we are highly committed to the privacy of your data and in providing excellent service to all of our customers and visitors. We have prepared this Privacy Policy (“Policy”) to inform you of the privacy principles that govern your use/access to this Website and App. By accessing our Platform, you agree to the collection and use of your data as provided in this Policy.

1. BACKGROUND AND KEY INFORMATION

(a) About Us: The Services are made available to you by Homispace Interiors. For queries, grievances, or feedback, contact:

  • Grievance Officer: Aman Bhamu

  • Email: grievanceofficer@Homispace.com

  • Customer Support: care@Homispace.com

(b) Consent: By accessing our platform (Website, App, WhatsApp, or any other mode), you hereby consent and authorize Homispace, our associate partners, and associated third parties to use your personal information to contact you via email, phone, or otherwise for service and marketing purposes.

2. PERSONAL DATA THAT WE COLLECT

We collect different types of personal data to provide our services effectively:

  • Contact & Authentication Data: We collect your Mobile Number and email address. Specifically, we use your phone number for secure authentication via One-Time Password (OTP).

  • Identity and Profile Data: Name, username, photographs, gender, and language preferences.

  • Property and Home Data: Property name, size, type, furniture preferences, and color schemes.

  • Technical Data: IP address, browser type, device ID, device type, operating system, and location data.

  • Transaction Data: Details of services availed, payment tracking details, and UPI IDs for processing payments.

  • Usage Data: Call logs, app activity, booking history, and page views.

3. THIRD-PARTY SERVICES & AUTHENTICATION

To provide a secure experience, we utilize specialized third-party providers:

  • Google Firebase: We use Google Firebase for secure user authentication (OTP), analytics, and data storage.

  • Payment Gateways: We use trusted third-party processors to handle financial transactions securely.

  • Analytics: We use providers like Facebook and Google Analytics to monitor trends and improve our Platform.

4. HOW WE USE YOUR PERSONAL DATA

We use your data strictly for:

  • Verifying your identity via OTP and creating your user account.

  • Processing orders and providing end-to-end interior design execution.

  • Improving customer service and responding to service requests.

  • Tracking transactions and preventing fraudulent activity.

  • Complying with legal obligations and court orders.

5. COOKIES

We use cookies to distinguish you from other users and remember your preferences. For further information, please refer to our Cookie Policy.

6. DISCLOSURE OF YOUR PERSONAL DATA

We may share your data with:

  • Internal Third Parties: Other companies within the Homispace group.

  • Service Providers: Vendors, storage providers, and data analytics consultants.

  • Legal Authorities: When required by law or government agency to enforce our Terms or comply with regulations.

7. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, loss, or alteration. Data transmitted through the App (such as your phone number and OTP) is encrypted in transit using industry-standard protocols.

8. DATA RETENTION

Your personal data will be retained for as long as necessary to fulfill our service purposes and for a reasonable period after account termination to comply with legal, tax, or reporting requirements.

9. INTERNATIONAL TRANSFERS

Your data may be transferred to and stored in countries other than your home country (e.g., on cloud servers). By using the Platform, you consent to this international transfer and processing.

10. OPT-OUT

If you do not wish to be contacted via telephonic calls or marketing emails, please email grievanceofficer@Homispace.com from your registered email address. Your request will be processed within 15 working days.

11. ACCOUNT AND DATA DELETION (MANDATORY)

Homispace respects your right to control your data. If you wish to delete your account or have your personal information removed from our systems, you may:

  1. In-App: Use the “Delete Account” feature found in the Profile/Settings section of the App.

  2. Email: Send a formal deletion request to care@homispace.com.

Upon receiving a valid request, we will delete your account and associated personal data (such as phone number and profile info) within 30 days, except where retention is required by law.

12. UPDATES TO THIS POLICY

We may occasionally update this Policy to reflect legal or business changes. We will notify you of significant changes via the Platform or email. Continued use of the Platform after such notice constitutes consent to the updated Policy.

13. CONTACT US

If you have any queries or concerns regarding this Privacy Policy, please contact: Email: grievanceofficer@Homispace.com

Address: Hari Om Tower, Second Floor, Vaishali Nagar, Jaipur, Rajasthan 302021

Privacy Policy